Terms & Conditions

📄 TERMS & CONDITIONS – Charlotte & Harrison Charleston

1. General Provisions

These Terms & Conditions govern the use of the Charlotte & Harrison Charleston online store (“Store”).

By placing an order, the customer (“Customer”) agrees to these Terms & Conditions.

Charlotte & Harrison Charleston reserves the right to update or modify these terms at any time.

Changes do not apply to orders placed before the update.

2. Company Information

Charlotte & Harrison Charleston

Email: support@charlotteharrison-charleston.com

3. Orders & Payments

Orders may be placed 24/7 through our website.

All prices are displayed in USD and include applicable taxes where required by law.

Accepted payment methods include:

  • Major credit and debit cards

  • Online payment processors

  • Other electronic payment methods displayed at checkout

Payment must be completed before an order is processed.

4. Shipping & Delivery

We process orders within 1–3 business days.

Standard delivery within the United States typically takes 3–7 business days.

A tracking number is provided once the order has been shipped.

Delivery times may vary during holidays, sales periods, or high-volume seasons.

5. Returns – 30 Days

Customers may request a return within 30 days of receiving their order.

Returned items must be in unused, unworn, and resellable condition.

Return shipping costs are the responsibility of the Customer.

We do not accept packages sent cash on delivery (COD).

Refunds are issued within 14 days of receiving and inspecting the returned item.

6. Exchanges

We do not offer direct exchanges.

Customers can return the item and place a new order for the desired product.

7. Claims & Issues

If you experience an issue with your order (damaged item, incorrect item, missing package), please contact:

support@charlotteharrison-charleston.com

Claims are reviewed within 14 days.

If approved, we will repair, replace, or refund the product.

8. Personal Data

Personal data is processed in accordance with our Privacy Policy.

By using the Store, the Customer agrees to the processing of data as described in that policy.

9. Final Provisions

Charlotte & Harrison Charleston may update these Terms & Conditions as needed.

Any changes do not affect orders placed before the date of update.